Job Details
Position: Referral Officer
Location: Sana’a
Reports to: Senior Referral Officer
Reference: HR/18/166
Duration: Till July 19, 2019 renewable based on fund availability and performance
ABOUT RI: Established in 1990, Relief International (RI) is a leading global humanitarian, nonprofit organization committed to transforming adversity into renewal for the world’s most vulnerable populations. By partnering with communities on the front-lines, RI innovatively bridges the gap between immediate relief and long-term community development, providing them the tools and support they need to gain self-reliance.
Main Purpose
To guarantee the proper functioning of the Referral Policy in the mission by following referred cases and following the medical and administrative functioning of the health structure(s) where RI refers to.
The position requires a flexible working schedule. Allowing working hours during day and night times if needed.
Position summary
Under overall supervision and guidance of the Senior Referral Officer and in close coordination with project Officer, the referral officer will be responsible for:
- Ensures the referral system is running smoothly according to the RI’s SOP.
- Manages all incoming and outgoing referral processes
- Regularly updates the referral tools, train and supervise the field referral assistants on the referral mechanism
- He/she is responsible for the overall management of referral focal points at hospitals level
- Monitors and ensures the proper application of the RI Referral Policies by following all the referral processes and theirs outcomes
- Conducts regular field visits to ensure successful application of referral system
- Builds and maintain good relationships with relevant agencies and service providers to support the referral pathways
- Responds to case feedback and complaints and ensure services are provided to beneficiaries in a proper way
- Refreshes list of contacts and services provided by each referral hospital..
- Archiving all referral documents and keep hard and soft copies
- Facilitates admission procedures for the patients that are referred from the destination Hospital in case of facing any problem, and do the regular follow up of the cases while admitted in the referral hospital and ensure that they are receiving good quality care
- Provides regularly updated database of referrals, including summarized information and preliminary analysis, to the project manager for project monitoring purposes
- Works closely with the Senior Referral Officer to analyze the referrals database for lessons to be learned and makes suggestions to improve referral process based on quantitative and qualitative standards,
- Ensures that all referred cases are matching the agreed criteria of referral
- Performs other duties as assigned by Senior Referral Officer
Required Qualifications:
- Bachelor’s degree in medicine with strong clinical background
- At least 2 years’ experience working in the field
- Experience in case management, referrals, protection monitoring would be considered a strong asset.
- Previous experience working with NGOs/INGOs is highly preferred
- Fluent in Arabic and English (speaking, reading, writing).
- Excellent command of Microsoft Office
- Show diplomacy, good communication and has good interpersonal skills.
- Possess multi-cultural flexibility and experience
- Strong organizational skills and good ability to make proactive suggestions
- Calm, listen rigorously, able to work under pressure and handle stressful situation
- Able to manage priorities, take initiatives and work without constant supervision
- Team player, and able to work independently
RI Values:
We uphold the Humanitarian Principles: humanity, neutrality, impartiality, and operational independence. We affirmatively engage the most vulnerable communities. We value:
- Inclusiveness
- Transparency and Accountability
- Agility and Innovation
- Collaboration
- Sustainability
How To Apply
APPLICATION PROCESS:
- Qualified candidates meeting the above requirements are requested to send an application comprising a detailed CV in English, clearly specifying the position they are applying for, to vacancies.ri.yemen@ri.org by midnight November 8, 2018. Any application without clear subject indicate to the reference number and the location of the Position that he/she wants to apply for in the advert will be excluded.
- RECRUITMENT IS URGENT: Interested candidates are encouraged to apply as soon as possible and not to wait until the closing date, as CVs will be reviewed as they are submitted and INTERVIEWS WILL BE CONDUCTED ON A ROLLING BASIS.
- Females Candidates are strongly encouraged to apply. Only short-listed candidates will be contacted
